Disaster Response & Emergency Support

U.S. Cellular® helps you stay connected and prepared in the event of an emergency.

Emergency Support for our Neighbors in Northern California.

See if your closest store is open:

Store Finder

These stores are open to serve you:

These locations offer free phone chargers and portable power packs to take home; access to the internet; charger & battery replacement; on-site staff to help you get in touch with services, people and solutions.

Keeping you connected when it matters most

How to Conserve Your Battery During an Emergency
  • Use text messages, e-mail or social media to exchange information with your family and friends. In addition to using more of your battery, calls can tie up the wireless network and prevent emergency workers from communicating.
  • Turn on power savings mode and airplane mode.
  • Turn off push notifications, Bluetooth, Wi-Fi and non-essential apps.

Review our Emergency Preparedness Checklist.

  • Save emergency numbers and email addresses in your devices for police, fire, hospital, schools and other essential contacts.
  • Designate two “in case of emergency” (ICE) contacts on your phone: one local and one out of town.
  • Download apps from FEMA, AccuWeather and local news stations from Google Play or the Apple App Store.
  • Keep up-to-date “before” photos or videos of the rooms and exterior of your property on your phone for insurance purposes.
  • Buy a waterproof case for your phone.
  • Keep a spare car charger or external charging device with you or stored in a waterproof bag.
  • If you have advance warning of a storm or emergency, start charging your devices as soon as possible.

Emergency Support Helpful Links:

Wireless Emergency Alerts

U.S. Cellular®, the FCC and FEMA have joined together to offer you wireless alerts about local emergency situations on capable mobile devices, free of charge in all of our coverage areas.

There are three types of Wireless Emergency Alerts:

  • Presidential
  • Imminent threat (categorized as Extreme & Severe)
  • AMBER alert

These alerts are automatic, but customers may choose to turn off all but presidential alerts. They use different vibrations and sounds than those for regular calls and texts but, will not preempt calls or data sessions that are in progress.

The text-like alerts are broadcast simultaneously to all capable mobile devices, helping us reach our customers wherever they are.

Wireless Emergency Alerts FAQ's